Sensory Shuttle OS shows how specialized transportation teams can coordinate rider needs, driver matching, ETA confidence, parent visibility, incidents, and program oversight from one role-based system.
Sees program-level transportation performance, pediatric access risks, missed ride patterns, provider reliability, complaint trends, and accommodation failure patterns.
Sees network operations across providers, active trips, GPS accountability, ETA confidence, provider tiers, dispatch risk, incidents, audit logs, and program performance.
Uses the coordination desk to schedule school, clinic, and therapy rides; look up riders; check trip status; support parents and caregivers; review driver details; and handle issues without full administrator access.
Sees only that provider company's assigned drivers, assigned rides, vehicle readiness, GPS compliance, rider support needs, incidents, and provider scorecard.
Sees only assigned rides, pickup and drop-off details, rider support needs, route status, GPS lock, pre-trip checklist, and issue reporting.
Sees only their own ride booking, driver ETA, day-of tracking, support instructions, return ride options, and report/support actions.
Read-only view for clinics, therapy offices, schools, or care coordinators to confirm arrival windows, ride status, and appointment transportation status without full profile access.
Sensory Shuttle OS is not only a booking form. It gives specialized transportation teams one care-aware accountability layer for rider profiles, driver matching, ETA confidence, incidents, program performance, and family visibility.
Health plan, district, clinic, and program leaders see access risk, missed ride patterns, network performance, complaint trends, and accommodation issues without opening field-only workflows.
Program administrators monitor providers, GPS accountability, provider tiers, ETA confidence, dispatch risk, incidents, and audit logs.
Transportation coordinators can book rides, look up registered riders, support parents and caregivers, review trip status, and handle incidents without full administrator permissions.
Transportation providers see only their company roster, assigned rides, vehicle readiness, GPS compliance, rider transport needs, incidents, and scorecard.
Drivers see assigned work, route status, pickup and drop-off details, support needs, GPS lock, pre-trip checklist, and issue reporting.
Parents and caregivers request rides, track day-of ETA, review support instructions, request return rides, and report issues from their own locked view.
Care teams can confirm arrival windows and appointment transportation status without seeing dispatch controls or unnecessary member information.
Incidents capture statements, ride telemetry, GPS context, and role-based audit history so disputes can be reviewed by the right person.